This morning I attended a great networking event about customer service. A panel of both seasoned and seedling women business owners shared their experiences about how to make customer service work. And the panel was…
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I'm moved into my new office...sort of. I have 6 bookshelves that are empty. First of all, I haven't carted my books out here yet. But, second of all, I want some new books, and…
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So last night I was barbecuing shrimp. I wasn't wearing an apron, and I sloshed raw shrimp juice all over myself. And it got me thinking about keeping things where they are supposed to be:…
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Everything. Online social networking is built on written correspondance. To some degree, every time you appear online, you are partaking in social networking - or even more true - you are engaging in online PR.…
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I recently read a blog post by a copywriter who maintained that you can absolutely, positively not write someone else's blog for them. WHAT? Writing a blog for a client requires me to: deeply understand…
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It's 10pm. My computer is shutdown and tucked into it's neoprene bag. I'm headed up to bed. As I reach the stairs, I remember that I have to send an email to my printer about…
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As you know, I've recently become a Mac convert...it's now leaking into my software. I'm preparing for an upcoming series of web marketing workshops, and I'm using Keynote, Apple/iWork 08's answer to Power Point. This…
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What is the most important lesson I've learned in this business? If I had to narrow it down to one, I couldn't. But this morsel is in the top 5. Know what you know and…
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Jumper Cables…
