Sure. You did something less than nice. Or maybe you just bumped into someone by accident. Maybe you made an error.
But, are you really sorry? I do realize there are two separate definitions for this word, but I can’t say the word without thinking of definition #2, which reads:
in a poor or pitiful state or condition
I can regrettably make mistakes, but I’m neither poor nor pitiful.
Which is why I simply apologize.
Recently, Naomi Dunford wrote a post about an interaction with a client gone awfully wrong. It’s an intense post on several levels, and in it she says,
“We sometimes have this belief that we have to tolerate anything a client puts out. No. You don’t. Be understanding if you want to be understanding and forgive if you want to forgive. But don’t squash down that part of yourself that says, “HELL NO I’m not going to get treated like that” because you’re afraid of losing clients.”
There was talk about the mislaid belief that if you’re being paid by the person, you have to take it. Um…they’re not paying you to feel bad. They’re paying you to do a job. See the difference? I don’t know about you, but there is no ‘pile on the abuse’ clause in my contracts.
Is this also about semantics? I wonder. Ish.
Like I said, apologize, but don’t be sorry. Don’t grovel. Find a solution, make it better and move forward. You do not suck, you made a mistake (unless you really suck, but hopefully you don’t and I’m giving you the benefit of the doubt).
You’re the only one who can name your value and then stand behind it—and deserve it. You’re the only one that can get it done. Two things that are terribly hard to do when you’re feeling sorry.
And now I’m kicking your virtual ass out of this virtual plane. But I highly recommend you use a real parachute.
Image credit: jcarwash31